Privacy and Security

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1-888-99-POLTI

(1-888-997-6584)

Monday to Friday: 8am - 6pm EST

 

We at POLTI USA INC. take the protection of your privacy very seriously. We appreciate your trust, and strictly adhere to our Privacy Policy to ensure that the personal information you provide is not misused in any way. 

This notice describes our online information collection and use practices. BY ACCESSING OR USING POLTIUSA.COM, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY NOTICE. If you do not agree to the following Privacy Policy, please do not use our website.

Questions regarding this privacy policy should be directed to the website coordinator at info.usa@polti.com

 

What personal information about you does Polti Usa gather?

We collect information from users to improve and personalize our services to our users and customers. We collect information in different ways:

 

Information You Give Us:

  • When you register as a user of our website and when you purchase one of our products and register your product online, we ask you to provide us with your name, telephone number, email address, mailing address and zip code.
  • If you purchase a product through our website we will ask you to also provide us with credit card information and delivery address.
  • We also collect purchase and transaction information.

 

Automatic Information:

  • We receive and store from visitors to our website the internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, the date and time you access our website, the internet address of the website from which you linked directly to our website, and similar information. We use this information to track website usage, to determine the number of visitors to the different sections of our website and to help us make our website more useful.
  • Like most internet websites, we use "cookies," unique identifiers that we transfer to your computer to enable our systems to recognize your device and to provide unique features such as personalizations, storage of items in your shopping cart between visits, and in general files that save you the time of having to register each time you visit our website. If you do not wish to accept cookies, the “help” section of your browser’s toolbar will likely tell you how to disable cookies altogether. If you disable cookies, however, you may not be able to take advantage of all of this website’s features. The information that is collected is anonymous and not personally identifiable. More information about our use of cookies here.

 

What does Polti Usa do with the information it collects?

We use personal information to provide you with the products and services you have requested. We may use your personal information to contact you about our products and services, unless you inform us that you do not wish to be contacted.

We may track user behavior within our website in order to helps us determine how to upgrade and enhance our website and make it more enjoyable for our users and measure relative consumer interest in the various areas of our website. These analyses assist us in our product development efforts.

Polti USA will not sell, rent or loan your personally identifiable information to others for advertising or similar purposes. Polti USA will use the information you provide to fulfill your orders and to improve your relationship with Polti USA.

Because we do not trace or extract personal user information, the data that is collected is and can only be used for statistical purposes. Also, because we do not use e-mail addresses for our tracking, you can be assured we are not integrating these statistics with your personal e-mail address.

 

Does Polti Usa share the information it collects?

We share personally identifiable information with our parent company, POLTI SPA, as well as with companies who are acting as our agents such as, for example, service providers for Polti products, but only as long as they agree to only use the identifiable information for the business purposes specified by Polti. We will also share personal information if you have given us permission to do so. Finally, we will share your personally identifiable information if legally required to do so, including in response to a court order, subpoena or other legal process, or to comply with federal, state or local laws. We will disclose statistical information in aggregate form to third parties without revealing your personal identity or any personal information.

Also, we may use third-party analytics services on our websites and apps, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our websites and apps. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app.

 

What opt out rights do you have?

If you wish to opt out of being contacted by POLTI USA INC. or its agents about our products and services, you may do so either at the time you provide us with your contact details, or at any time by:

  • using the “unsubscribe” option included in all our promotional email correspondence, or
  • sending an email to info.usa@polti.com, or
  • writing to us at POLTI USA Inc., 8616 La Tijera Blvd.  Suite 512, Los Angeles, CA 90045 USA
    stating that you do not wish to receive such communications.
  • You may be able to opt out of customized ads by visiting the Ads Preferences Manager at http://www.google.com/ads/preferences/, and the Google Analytics Opt-out Browser Add-on athttps://www.google.com/settings/ads/plugin.

 

Links to third party websites

Our site includes third-party advertising and links to other websites beyond our control. Our Privacy Policy does not cover the information practices of those third parties and we are not responsible for the operation or collection of any information from any website operated by third parties, or the privacy practices of participants in POLTI USA’s various programs.

 

Interest-Based Advertising

Through interest-based advertising we can tailor ads to your interests and activities. Either Polti or third-party advertising companies we work with may look at your browsing activity, such as the types of content you access, ads you click on, and searches you conduct. We can then infer certain interests you have and place ads and offer you deals that meet your needs. Our goal for interest-based advertising is to show ads to people likely to be interested in the products we offer at Polti. To learn how to opt out of this ad network interest-based advertising, click here . To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.
How secure is the information Polti Usa collects?

POLTI USA uses commercially reasonable means to protect the integrity of its website and the confidentiality of the personal information that you provide. We maintain physical, electronic and procedural safeguards designed to protect personal information. We also employ encryption technologies and user authentication procedures that are designed to keep your data secure. We limit access to personal information to authorized personnel and contractors who need access to perform their job and are contractually required to keep your information secure. We consider online security a priority; however, we cannot provide absolute assurances against any breaches of confidentiality due to system failures or unauthorized access by third parties, and we disclaim any liability for any such breaches or unauthorized access.

 

HOW WE RESPOND TO DO NOT TRACK SIGNALS

 

Do Not Track Signals

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

 

Accessing and Correcting your Information

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an e-mail at mail to: [contact@poltiusa.com] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as specified below under “Contact Information".

 

Data Security

If you choose a direct payment gateway to complete your purchase, then our website administrator stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

Changes

Our Privacy Policy may change from time to time. We will post any privacy policy changes on this page. Your continued use of the POLTI USA website will signify your acceptance of any changes in our Privacy Policy, so please check our policy periodically for updates.

This Privacy Policy was last updated on October 1, 2016.

 

USE OF COOKIES

Our website uses cookies and other similar technologies in order to provide a more complete and efficient browsing experience. 

By browsing Polti websites with your browser set to accept cookies, you agree to the use of cookies and any other similar technology that are needed to view them correctly, as stated in this document. 

 

Information about cookies and web beacons

Cookies are small text files that websites store in the memory of your browser or on your device while browsing. Like most other websites, we use these cookies to understand how users use our services and improve them accordingly.

A web beacon is a small image on a web page or in an email that allows us to determine whether or not you have interacted with certain content or email.

 

How Polti uses these technologies

AUTHENTICATION AND NAVIGATION

Whenever you log in to your Polti account a session cookie is created, allowing you to stay logged on all pages of the site; these cookies are also indispensable for managing the purchase process.

Even anonymous visitors are tracked by a session cookie that allows us, for example, to count how many users visited our site, how long they stayed and which pages they liked most. This information helps us to continually improve our website and ensure development over time to meet user expectations.

Session cookies do not collect personal information and are deleted at the end of the browsing session or when the browser is closed.

STATISTICS AND RESEARCH

Cookies allow us to understand how visitors use our services and what features or content are particularly appreciated by users. For example, cookies can provide us with information on the number of users who have visited the page of a particular product or what keywords they used to get there.

To collect certain information such as, for example, navigation statistics, our website uses Google Analytics. For more information on cookies generated by the use of Google Analytics read here.

ADVERTISING

Polti may use cookies and web beacons to assess, for example, the performance and effectiveness of advertisements and newsletters in order to provide high quality content.

 

Refuse or delete cookies

You can change the settings of most web browsers in order to refuse or to not accept cookies anymore, or in order to request your permission each time a website attempts to send you a cookie. Although for some of our services cookies are not required, in the event of their complete deactivation Polti websites may not work properly. For example, it will be impossible to log in to the PoltiClub or to buy our products. You can also delete cookies that are already stored on your device.

To disable cookies created by Google Analytics download the browser add-on.

 

Contact Information

If you have any questions or concerns about this Privacy Policy and our privacy practices, please contact us by email at mail to: info.usa@polti.com. You may also write to:

POLTI USA Inc. 
8616 La Tijera Blvd. Suite 512
Los Angeles, CA 90045 USA