POLTI uses the services provided by an Express Courier for the delivery of products purchased on www.polti.com
The sale and shipment of products is made exclusively on the American territory. Shipping throughout United States is always free for orders greater than or equal to 100$.
For orders whose amount is less than $ 100 the rate is 9,95 $ VAT included
If you are not satisfied with your purchase, you can return your items within 30 days. To initiate your claim, please contact our call center first at 1-888-99-POLTI (1-888-997-6584) and you’ll receive a shipping label via email to print and attach to your package. You can drop off your package at your nearest FedEx store/dropbox.
The return needs to be shipped in its original packaging. After we receive your return, we'll refund the full cost of the product(s) minus any administrative fees within 7 business days on the card you used for your purchase.
Polti accepts payments made with credit card or PayPal account. The procedure is done on secure and encrypted servers owned by the payment platform which provides for the processing of data without any intervention of Polti or other third party. By filling in the dedicated space on the Site, you authorize Polti to charge the total amount of the order, including shipping costs, on your credit card.