Call the Client Service



Monday to Friday: 8am - 6pm EST


We use Fedex or UPS to deliver your orders, you can expect your package between 3 and 10 business days from when you placed your order on our website.

If you don’t receive your tracking number via email you can contact us at our call center 1-888-99-POLTI (1-888-997-6584) Monday to Friday: 8am - 6pm EST

Please note that at the moment we only deliver to the contiguous United States


For orders of product and accessories below $100 delivery is charged at a flat rate of $9.95. Shipping costs include home delivery charge, packaging and administration fee.

Most orders received Monday to Friday before 2.00pm will be dispatched for delivery within 3 to 5 working days. Occasionally during busy periods, it may take an extra day for orders to be dispatched.

If any item is out of stock, it will be dispatched as soon as the item is received by Polti USA.

If any item you order is not in stock, or a delay is expected, you will be contacted with an estimated delivery date.

If you miss your delivery a card will be left at the address designated for delivery. You can arrange for re-delivery or to pick up your delivery at your local FedEx depot.



Connect to the courier’s website and enter the tracking number that you will receive via email confirming the shipment: you can track every stage of the shipment.


Shipping Address

You will be asked for the information necessary to compete the shipment. Your information will be handled in full compliance with all applicable privacy laws.

You will have the possibility to ship your purchases to an address different from your home address: this option can be particularly useful if you prefer to receive the shipment at your office or to send private or corporate gifts.

If the billing and shipping addresses are the same, you will not be asked to enter the same information twice.

Note: If no one is available at your home or office to receive the package, the delivery will not be completed and the shipment will be delayed.

Always describe your preferences for delivery in the appropriate field, and if possible include a telephone number (preferably a cell phone) at which you can be reached if necessary.



Regardless of the shipment method chosen, the products you have purchased will be packed with great care directly by our staff to ensure they arrive at their destination undamaged.


Damages and Tampering

If the package has been damaged or shows signs of tampering, please refuse the delivery. If you discover that the contents are damaged, you must report it to our customer service department within 5 days following the date of delivery.

Any comments and feedback will be welcome and will assist us in offering an ever-improving service.