Warranty conditions

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Monday to Friday: 8am - 6pm EST

Polti products designed for domestic use are guaranteed for 12 months from the date of original purchase.
Any defect that arises due to faulty materials or workmanship will be repaired free of charge during this period.

The warranty becomes effective at the date of purchase (or the date of delivery if this is later).
You must provide proof of purchase or delivery before any work can be carried out on your appliance under the guarantee. Without the above proof, any work carried out will incur a charge.

Please therefore keep your purchase receipt or delivery note for the whole warranty period.

The warranty is subject to the following provisions:

  • The warranty does not cover accidental damage, misuse, cabinet parts, knobs or consumable items such as bulbs, plugs, fuses, cables or filters.
  • The product must be operated in accordance with the instructions contained in the manual. It must be used solely for its specific purpose and within the boundaries of the U.S.A.. If the product is taken abroad, the guarantee may be invalidated. However, we will always do our best to assist you in your new country of residence.

The warranty will be rendered invalid if the product is damaged during repair by anyone other than a Polti approved Service Centre or is resold.

Polti disclaims any liability for incidental or consequential damages.

The warranty is in addition to and does not diminish your statutory or legal rights.

In the event of a breakdown please refer to your instruction manual and check all plugs, fuses and electricity supply.


In the unlikely event of a problem with your product, please refer in the first instance to our Customer Service:

1-888-99-POLTI (1-888-997-6584)
Monday to Friday: 8am - 6pm EST